Frequently Asked Question

When the employee comes back to work the manager needs to conduct a return to work interview using the notification emailed from Medigold.

Manager should investigate reasons why employee failed to follow the correct reporting procedure and if appropriate invite to disciplinary hearing.

If the employee’s reasons are feasible, a reminder of the policy and a note in your diary may be more appropriate.

Ensure that it is confirmed to the employee that you have reminded them to do this and that any repeat of this in the future will/may lead to further disciplinary action being taken according to our absence reporting procedure and dependent upon the circumstances.

All managers are issued with a password for logging on to Medigold to check the status of their employee’s absence. If you have any problems with your password please contact support@medigold-health.com who will reset it for you.

Tip – You can change your password to a more memorable one by clicking into “my account” on the top right corner of the screen

It is vital that manager’s log on to the Medigold system every day to confirm there are no outstanding Return to Work interviews or Outstanding absences and review the current Triggers.

• Contact employee and ask them why they have not turned up for work
• Remind them that it is their responsibility to follow the process and call the absence line
• Ask them to call the absence line immediately
• Remind them of the absence reporting procedure and that they have not followed it correctly.

Check if the employee has submitted a Fit Note to payroll, they may think that it is suffice to submit a note and therefore it is not necessary to call the absence line. Contact the employee as above. If you fail to make contact, contact HR who will write to the employee for you.

All absences should be reported to the absence line with the exception of holidays, maternity and paternity leave and will trigger in the same way.

The reason for absence should be discussed with the employee at the Return to Work interview

In short yes you can.

Don’t put off making contact – particularly with long term absence as continued contact increases the likelihood the member of staff will have a successful re-entry into the workplace.